Last updated: June 15, 2024
1. Introduction
Welcome to the "Mountain Hotel Booking" website. We take the protection of your personal data seriously and respect your right to privacy. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have regarding your data.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
2. Data Collection
We may collect the following types of personal data:
2.1. Data You Provide Voluntarily
- Contact Information: name, email address, phone number, address
- Booking Information: travel dates, accommodation preferences, special requirements
- Payment Information: credit card data, bank details (note that credit card data is processed through secure third-party payment systems)
- Content: reviews, comments, messages you leave on our website
- Marketing Preferences: your preferences for receiving marketing communications from us
2.2. Data We Collect Automatically
- Technical Information: IP address, browser type and version, operating system, device information
- Usage Data: pages visited, time and date of visit, time spent on the site, navigation paths
- Location Information: approximate geographic location determined from your IP address
- Cookies and Similar Technologies: more details about this in the "Cookie Policy" section below
2.3. Data We Receive from Other Sources
- Social Networks: if you log in to our site through social networks or interact with our social media pages
- Partners: information from our partners with whom we collaborate to provide services
- Public Sources: publicly available information from public databases or social networks
3. Use of Personal Data
We use your personal data for the following purposes:
3.1. Providing and Improving Our Services
- Processing bookings and requests
- Providing customer support
- Maintaining and improving the functionality of our website
- Personalizing your experience on the website
- Analyzing website usage to improve our services
3.2. Marketing and Communication
- Sending informational messages about our services
- Sending marketing messages (with your consent)
- Conducting surveys and market research
- Analyzing the effectiveness of our marketing campaigns
3.3. Legal Obligations and Protection
- Fulfilling legal obligations
- Detecting and preventing fraud
- Ensuring the security of our website
- Protecting our rights and interests
4. Legal Basis for Processing Data
We process your personal data on the following legal grounds:
- Performance of a Contract: when processing is necessary for the performance of a contract with you (e.g., processing a booking)
- Legitimate Interest: when processing is necessary for our legitimate interests, provided they do not override your rights and freedoms
- Consent: when you have given us clear consent to process your data for a specific purpose
- Legal Obligations: when processing is necessary to comply with our legal obligations
5. Data Retention Period
We retain your personal data only for the period necessary to achieve the purposes for which they were collected or to comply with legal requirements. After this period, we securely delete or anonymize your data.
6. Data Sharing and Transfers
We may share your personal data with the following categories of recipients:
6.1. Service Providers
- Hotels and accommodation providers
- Payment processors
- Hosting and cloud computing service providers
- Analytics service providers
- Marketing and communication service providers
6.2. Legal Requirements
We may disclose your personal data if required by law, court order, or to protect our rights, property, or the safety of our users or others.
6.3. International Data Transfers
Your personal data may be transferred to and stored on servers located outside your country, where data protection standards may differ. We take appropriate measures to ensure that your data receives an adequate level of protection in accordance with applicable data protection laws.
7. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include:
- Data encryption during transmission (SSL/TLS)
- Restricted access to personal data
- Regular testing of security systems
- Staff training on data security
- Regular data backups
However, no system of data transmission or storage can guarantee 100% security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
8. Your Rights
Under applicable data protection laws, you have the following rights:
- Right of Access: you can request a copy of your personal data that we hold
- Right to Rectification: you can request correction of inaccurate or incomplete data
- Right to Erasure: you can request deletion of your personal data under certain circumstances
- Right to Restriction of Processing: you can request restriction of processing of your data under certain circumstances
- Right to Data Portability: you can request transfer of your data to another controller in a structured, commonly used format
- Right to Object: you can object to the processing of your data under certain circumstances
- Right to Withdraw Consent: if processing is based on your consent, you have the right to withdraw this consent at any time
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance your experience, analyze website usage, and personalize content.
9.1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit our website. They allow the website to remember your actions and preferences over a period of time.
9.2. Types of Cookies We Use
- Essential Cookies: required for the functioning of the website and cannot be disabled
- Functional Cookies: allow the website to remember your preferences and settings
- Analytical Cookies: help us understand how visitors interact with the website
- Marketing Cookies: used to track visitors across websites and display relevant advertisements
9.3. Cookie Management
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your device, and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit the site, and some features may not work.
For more detailed information about cookies and how to manage them, visit allaboutcookies.org.
10. Changes to the Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date of the last update will be indicated at the top of this page. We recommend that you regularly review this Privacy Policy to stay informed about how we protect your data.
11. Contact Information
If you have questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:
We will make every effort to respond to your requests as quickly as possible, but no later than 30 days from receipt.
12. Complaints
If you believe that your data protection rights have been violated, you have the right to file a complaint with the appropriate data protection authority.
